Hi Ludopot,
they response me
Hi Dear Customer,
Thanks for contacting Ebyte for sales and technical support.
1.All employees of Ebyte are having holiday and will get back to work after 19th, Feb. 2021.
2.Ebyte accept orders during holiday time but shipping date will be after 19th.Feb.2021.
For technical support cases, you may send your questions with full model numbers, order ID numbers, store name and, if you have, screenshots of your settings to me by email.
I will try to reply you every 1-3 days because I will have limited access to email.
Sorry for the inconvenience.
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Best Regards,
Sales Engineer:Robin Hu
Email: sales06@ebyte.com
Phone: +86-18584911141
Skype: Ebyte Robin Hu
Website: http://www.ebyte.com/en/
Chengdu Ebyte Electronic Technology Co., Ltd.
Address:Building B5, Mould Industrial Park, 199# Xiqu Ave, West High-tech Zone, Chengdu, 611731
I rewrite the email with the orders information, but we must wait after the Chinese New Year.
Keep in touch, Bye Renzo